Frequently Asked Questions
General Information
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Northern Wellness is an online-based Canadian distributor of Youngevity products. While we do not have a physical store, our website provides a seamless shopping experience with free shipping across Canada.
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No, we are an online retailer and do not have a physical storefront. You can shop with us 24/7 on our website.
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All prices listed on our website are in Canadian dollars (CAD) to provide transparency and simplicity for our Canadian customers.
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Yes! We offer a newsletter that includes product updates, health tips, and exclusive promotions. You can sign up at the bottom of our website.
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Our customer support team is available via email at hello@northernwellness.ca. We aim to respond to all inquiries within 1-2 business hours.
Product Information
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Youngevity products are designed to support your overall wellness and provide your body with the essential nutrients that may be missing from your daily diet. Our range includes solutions for energy, digestive health, immune system support, and more, ensuring that you can find exactly what you need for a healthier lifestyle.
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Each product page on our website includes detailed information on ingredients, usage instructions, and benefits. We also have a “How to Take Youngevity Products” page with helpful guidelines.
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Most of our products should be stored in a cool, dry place away from direct sunlight. If refrigeration is required, this will be noted on the packaging.
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While Youngevity products are generally safe, we recommend consulting a healthcare provider if you are on medication, pregnant, or breastfeeding before starting any new supplement.
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While our products are safe to use, we recommend consulting with a healthcare provider before starting any new supplements if you are currently taking prescription medications, to avoid any potential interactions.
Product Recommendations
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Absolutely! Many of our products are designed to complement each other. For example, our nutritional supplements can be paired with our skincare products for a comprehensive approach to wellness. Check out our product bundles for combinations that target specific wellness outcomes.
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Our core nutritional products, such as Beyond Tangy Tangerine and Ultimate EFA Plus, are excellent for general wellness. They provide a comprehensive spectrum of 90 essential nutrients that are crucial for overall health. These products are ideal starting points for anyone looking to enhance their wellness journey.
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We recommend reviewing your product choices every few months or whenever your health needs change. For guidance on assessing and adjusting your selections, please refer to our Learn Page for detailed information and tips.
Ordering and Shipping
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Simply browse our website, add items to your cart, and follow the checkout process. If you have any trouble, feel free to email us at hello@northernwellness.ca.
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Yes, we ship to PO Boxes within Canada.
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Once your order is placed, you will receive a confirmation email with your order details. If you do not receive this, please check your spam/junk folder or contact us.
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Yes, you will receive a shipping confirmation email with a tracking number once your order is on its way.
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No, we only ship within Canada.
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To check if a product is on backorder, please visit Youngevity’s backorder list. This link provides the most up-to-date information on product availability directly from Youngevity.
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If your order hasn't arrived by the expected date, please contact our customer service team at hello@northernwellness.ca for assistance. They will help you track your package and resolve any issues related to delivery.
Payment Options
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We accept all major credit cards including Visa, MasterCard, and American Express. This allows you to choose a convenient and secure method for your transactions.
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Absolutely. Our website uses SSL encryption technology to protect your personal and payment information. We take your security seriously and ensure that all transactions are secure.
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If your payment is declined, check to ensure your card information is correct and that you have sufficient funds. If everything appears correct, contact your bank or card issuer for further assistance. You can also try an alternative payment method or contact our customer service at hello@northernwellness.ca for help.
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Currently, we do not offer direct payment plans or financing options. However, purchases can be made using credit cards that may offer flexible payment terms through your financial institution.
Returns and Refunds
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We accept returns of unopened products within 30 days of purchase. To initiate a return, please contact our customer service team with your order number and the reason for the return at hello@northernwellness.ca. They will provide you with instructions on how to proceed. For complete details on our return policy, please refer to our Return Policy Page.
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If you are not completely satisfied with your purchase, please reach out to our customer support at hello@northernwellness.ca for assistance. If eligible, you will be asked to send the product back in its original packaging. Refunds or exchanges will be processed once we receive the returned item. For complete details on our return policy, please refer to our Return Policy Page.
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Refunds are typically processed within 7-10 business days after we receive the returned product. The refund will be issued to the original method of payment, unless otherwise specified.
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If you receive a damaged or incorrect item, please contact our customer service immediately at hello@northernwellness.ca with photos of the item and any damage. We will arrange for a replacement or refund and provide instructions for returning the incorrect or damaged item.
Safety and Allergies
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While Youngevity strives to accommodate a variety of dietary needs, not all of Youngevity’s products are allergen-free. We recommend reviewing the detailed ingredient and allergen information provided on the product labels and website to ensure the product meets your dietary requirements.
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Ingredient lists are available on the product packaging and our website. Each product page provides detailed information about the ingredients used, ensuring transparency and helping you make informed decisions.
Technical Support
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If you're experiencing difficulties with placing an order on our website, please try refreshing your browser, clearing your browser's cache, or using a different browser. If the issue persists, contact our technical support team directly via email at hello@northernwellness.ca for assistance. We aim to respond to your inquiry within 1-2 hours.
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If you encounter any technical issues on our website, please do not hesitate to contact our dedicated support team for assistance. You can reach us via email at hello@northernwellness.ca. We strive to respond to all inquiries within 1-2 hours during our regular business hours, which are based on Mountain Time.
Privacy and Security
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Northern Wellness is committed to protecting the privacy and security of our customers’ data. We employ industry-standard security measures, including advanced encryption technology and secure server connections, to ensure that personal and payment information is transmitted safely over the Internet. Our security practices are designed to safeguard your data from unauthorized access, ensuring a secure shopping experience.
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Our privacy policy outlines the types of personal information we collect, how it is used, and the measures we take to protect it. The policy also explains how customers can access, update, or delete their personal information. You can view the full privacy policy on our website.
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Northern Wellness respects your privacy. We do not sell, trade, or rent personal information to third parties. Your information is only shared with third parties when necessary for processing transactions or when legally required.
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We ensure the security of your transactions by employing industry-standard security protocols, including SSL encryption, during the checkout process. This means your credit card information and other sensitive data are encrypted before being sent over the Internet.
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No, we do not save nor do we see credit card information. All payment transactions are processed securely through our payment gateway, which uses advanced encryption to ensure your payment details are protected.